FAQs

What are the advantages of receiving a thermal energy inspection and who does the service benefit?

A picture says a thousand words; infrared thermography is the only diagnostic technology that lets you instantly visualise and verify thermal energy. Because the procedure is completely non-evasive, precise non-contact analysis can be made of your property. The service can directly benefit anyone that wants to detect energy leaks, conserve energy or find areas for corrective action and prioritise maintenance. This could mean your home, office, warehouse, factory, retail outlet etc.

What are the limitations of thermal energy inspections?

Thermal cameras work by producing an image of invisible Infra-Red light emitted by objects due to their thermal radiation. Conversely, emissivity is a term representing an objects ability to emit thermal radiation. Emissivity can range from a theoretical 0.00 (completely not-emitting) to an equally-theoretical 1.00 (completely emitting); the emissivity often varies with temperature. An example of a substance with low emissivity would be polished copper, with an emissivity coefficient of 0.03. An example of a substance with high emissivity would be limestone, with an emissivity coefficient of 0.95. Factors affecting emissivity include: material thickness, wavelength, viewing angle and temperature. Thermographers like the emissivity to be as high as possible, so objects with a low reflection values would be best suited for analyses. However, items with high reflection values such as glass, mirrors and shiny metals make it difficult for adequate measurements to be made. Your technician can discuss this with you in greater detail.

Are your technicians qualified?

Our technicians have either advanced Degrees or Diplomas in Science, Environmental Science, Physics and Renewable Energy Studies. Furthermore, our technicians have also received training from FLIR and the Infrared Training Centre. Depending on the specific job, the most qualified technician will be assigned.

What parts of the property will be inspected?

Our current packaged services provide a full thermal energy inspection inside your home or commercial property. This does not include the roof space due to liability reasons. The exterior of your property and your solar panels can also be inspected however this needs to be pre-arranged with your technician.

How long does a thermal energy inspection take?

This varies depending on both the size of the property and also the amount of issues which we find. Typically, the average Residential inspection takes around one and a half hours to three hours. This does not include the compilation of your final report.

How long will it take for Scantherma to send me my report?

The average turnaround time for a detailed report is 7 to 9 working days unless prior arranged.

How will my report be delivered?

All reports will be sent via email. Scantherma is supporting sustainability for Australia and minimises printing to reduce our impact on the environment. For this reason all reports will be sent out via email. If you require a hardcopy version, each report will be charged $20 ex for postage and handling to anywhere in Australia.

Do you provide free onsite quotes?

Unfortunately we do not provide free onsite quotes for residential properties. However, in some circumstances we do provide free onsite quotes for commercial properties.

Does Scantherma provide discounts to pensioners?

Yes we do. Please present your pensioner card to one of our friendly technicians for a 10% discount.

How do I pay?

Payment must be paid at the end of every inspection unless otherwise prior organised with your Scantherma technician. You can pay either by Direct Debit or by Credit Card which incurs a 2.5% surcharge. Ask your technician for further details or feel free to contact us.

What time of the day would an inspection occur?

Due to environmental variables, thermal energy inspections do not necessarily occur at the same times of the day during the year. For example, inspections in cooler months would typically occur in the late afternoon or evening, in comparison during warmer months, inspections may occur during the day.

Do I need to do anything before the inspection?

Because each property is different, your technician will directly answer this question in more detail. However, here is a guide on what to do before your inspection:

  • Close all windows and doors at least one hour before the inspection
  • Turn on all conditioners at least 30 minutes before the inspection. This allows the air within your home or commercial property to be conditioned. Moreover, it will assist in our ability to detect energy leaks in doors, windows and walls
  • If possible, move all furniture away from the walls. This will allow our technicians to see any issues which may otherwise go unnoticed. Due to liability reasons we are not allowed to lift or carry any items of furniture / equipment within your home or commercial premise
  • If possible, open all doors within your home or commercial property to allow air to move freely. This will enable us to better diagnose any exterior wall defects from within the interior of the home
  • Before the inspection begins, be sure to mention any outstanding issues to your technician. Things like your power bills and an overall summary of your energy consumption would greatly help us to better inspect your property

How do I book an inspection?

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